Buyers Support

# Common Questions About Our Company

Frequently Asked Questions

Buying

To purchase a game, simply browse our catalog, select the game you want, add it to your cart, and proceed to checkout. You can complete your purchase using your Visa or MasterCard.

Absolutely! We use secure payment gateways and do not store your payment information. Your personal data is protected with the highest security standards.

Each game’s product page includes the system requirements. Make sure to check these requirements before purchasing to ensure compatibility with your system.

Payments

We have payment by visa or mastercard credit card, Apple Pay, Google Pay.

Currently, we only support a single payment method per transaction.

Yes, we use industry-standard encryption to protect your payment information. We do not store your card details on our servers.

If your payment is declined, please check your card details and ensure you have sufficient funds. If the issue persists, contact your bank or reach out to our support team at support@vamousgames.com.

No, there are no hidden fees. The price you see at checkout is the final price you will pay.

Digital items

After your purchase is confirmed, you will receive an email with a download link or code for your digital game or prepaid card.

If you don’t receive your digital item, check your spam folder. If it’s not there, contact our support team at support@vamousgames.com for assistance.

Unfortunately, digital items are non-refundable once they are delivered. Please ensure you purchase the correct item.
Instructions for activation are included in the email with your digital item. Follow these instructions to activate your purchase.
The supported platforms are listed on each product page. Make sure to check the platform compatibility before purchasing.

Account

Click on the “Sign Up” button at the top of the page, fill in your details, and follow the instructions to create your account.

Click on “Forgot Password” on the login page and follow the instructions. You will receive an email with a link to reset your password.

Log in to your account, go to “My Account” and update your personal information from there.

Yes, we use the latest security measures to protect your personal information. Your privacy is very important to us.

Yes, if you wish to delete your account, please contact our support team at support@vamousgames.com, and they will assist you.

Other

You can reach our support team via email at support@vamousgames.com. We strive to respond to all inquiries within 24 hours.

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.

Absolutely! We welcome suggestions. Please send your recommendations to support@vamousgames.com.

Refunds are available for certain situations. Please review our refund policy on our website for more details, or contact our support team.

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