Resolution Center

VamousGames reserves the right to decline returns of delivered items or game keys. If you've already redeemed the code, unfortunately, we cannot issue a refund. Please note, we solely provide game licenses and do not manage the technical aspects of the game.

• Completed: The key has been successfully delivered to your inventory.
• Processing: If this status persists, it may indicate the product is temporarily out of stock.
• Pending Payment: We're awaiting payment confirmation from the payment provider.
• On Hold / Closed: The item is held for verification purposes.
• Cancelled: Payment for the item was not received. If you were charged, please reach out to us.

If your order remains in processing for more than 15 minutes, it may indicate the product is out of stock. Please contact our support team for assistance.

If you haven't been charged, your order will be automatically canceled. If your order is complete but you no longer want the product, please refrain from claiming the key and contact our support.

If you've made a purchase in error, please avoid claiming the key and reach out to our support team via ticket.

Some orders are held for verification purposes to ensure customer safety. If your order is on hold, our Verification Team will contact you via ticket shortly.